Punctuality is one of those ‘key performance indicators’ loved by regulators. It’s a sign that the service provider – be it an airline or train operator – is efficient, professional and well run. The trouble is, there are so many factors beyond their control that achieving a decent level of punctuality is nearly impossible. If it’s not the weather conspiring to delay things, it’s having other people’s aircraft parked where you want to park.
So a hearty three cheers to leisure airline Jet2 which has just been ranked one of the most punctual airlines in the world. The airline was awarded a 5-star rating by air travel intelligence company OAG with 87.5% of its flights running on time. That ranking earned it an “excellent performance” by OAG. More importantly, Jet2 is one of just 14 global airlines to achieve the 5-star accreditation.
Given that it flies to and from some of the most congested airports in the world, its management team must be commended on a job extremely well done. If only the same could be said about Monarch’s. Had the airline remained airborne, it could have picked up the award for being the next most punctual UK airline with a 4-star ranking – the only UK carrier that would have received a 4-star rating.
British Airways, Virgin Atlantic and easyJet all received a 3-star rating with between 70% and 80% of flights departing and arriving on time, although to be fair to both BA and easyJet, they operate many more flights than Jet2 and Monarch (used to).
But let’s not take anything away from Jet2’s achievement. Getting nearly 90%+ of all flights away on time is no mean feat. Especially when you consider all the bits and pieces that have to fit together to make it happen, such as getting all the passengers on-board, plus their luggage, as well as the fuel, booze and food. And not forgetting the aircrew themselves.
Jet2 knows that punctual flights leads to happy holidaymakers which leads to more customers. Other airlines know that too but clearly struggle to make it happen. So take a timely bow, Jet2.